Restaurant Manager [Outram]

SUMMARY: As the Restaurant Manager at Willow & Oak in Outram, you will lead daily operations across our dining, bar, and play areas, manage and inspire the front-of-house team, and drive profitability while maintaining high service standards.

This position is ideal for an experienced, hands-on hospitality leader with 3–5 years of F&B management experience, strong business acumen, and a passion for creating memorable dining experiences.

KEY RESPONSIBILITIES: Service & Operations Maintain a safe, clean, and welcoming environment Oversee daily operations across dining, bar and play areas Ensure high standards of food quality, presentation, and service Handle guest feedback and resolve issues promptly with professionalism Possesses strong knowledge of bar operations, including beverage preparation, cleanliness, and stock awareness to support smooth service Team Leadership Manage staff scheduling, performance reviews, and on-the-job training Lead, train, and motivate front-of-house and service staff to deliver warm, attentive service Foster a positive, team-first culture that reflects Willow & Oak’s values of passion, pride and hospitality Business & Financial Management Drive sales growth and manage costs (labor, food, beverage) Monitor stock levels, work with suppliers, and minimize wastage Track daily/weekly sales reports and identify opportunities to improve profitability Marketing & Engagement Build rapport with regular guests and local businesses to encourage repeat visits Support promotions & campaigns (e.

g.

weekday dinner traffic, family packages, special events) Partner with management to develop ideas for seasonal menus, specials, and community events Compliance &Administration Liaise with external vendors and partners when required Ensure compliance with MOM, NEA, SFA, and fire safety regulations Manage payroll records, attendance, and administrative duties accurately JOB REQUIREMENTS: At least 3–5 years of F&B management experience, preferably in a restaurant