Senior Platform Engineer (Remote, Any Location, ES)

Foundever ™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Role

We are looking for an experienced and pragmatic Senior Platform Engineerto join our Shared Services and Common Tools team. In this role, you will take direct technical ownership of our cloud-native observability ecosystem and core developer platform capabilities that support our internal engineering teams.

You will design, scale, and maintain and evolve our multi-tenant telemetry infrastructure while driving automated delivery pipelines and GitOps practices.

Working alongside the Tech Lead, you will champion automated CI/CD workflows, declarative deployments, infrastructure as code, and AI-assisted development practices within an Agile/Scrum environment.

Key Responsibilities

Design, operate, and scale our multi-tenant distributed observability stack (LGTM: Grafana, Loki, Tempo, Mimir) hosted on Kubernetes. Configure, tune, and maintain telemetry ingestion using Grafana Alloy (metrics scraping, log stream processing, and distributed tracing export via OTLP).

Manage and reconcile application states and platform deployments declaratively using ArgoCD. Design, build, and optimize automated pipelines using GitLab CI/CD, defining reusable CI templates, testing stages, and deployment triggers.

Automate and manage underlying cloud infrastructure, object storage, and Kubernetes resources using Terraform and Helm. Support shared platform services, including centralized IAM integration with Keycloak and developer onboarding via Backstage (Internal Developer Portal).

Monitor platform health, manage high-cardinality telemetry data, configure retention/compactor rules,