Front Desk Manager

**Additional Information** **Job Number** 26095447 **Job Category** Rooms & Guest Services Operations **Location** Avenida Lazaro Cardenas 2709, Col Medano, Cabo San Lucas Baja California Sur 23453, Mexico VIEW ON MAP (https://www.google.com/maps?q=Avenida%20Lazaro%20Cardenas%202709%2C%20Col%20Medano%2C%20Cabo%20San%20Lucas%20Baja%20California%20Sur%2023453%2C%20Mexico) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Responsible for leading and enhancing the overall guest experience throughout the hotel by ensuring exceptional service delivery across all guest-facing departments. Oversees and supports teams to drive guest satisfaction, service excellence, and employee engagement. Monitors adherence to brand standards and established procedures, proactively identifying opportunities for continuous improvement. Collaborates with operational departments such as Front Office & Housekeeping and other service areas to ensure a seamless and memorable guest journey. Leads assigned teams while contributing to the achievement of property goals, guest satisfaction targets, and overall business performance. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Operations Team** - Ensures that goals are being translated to the team as they relate to guest tracking and productivity. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. - Ensures that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. **Managing Property Operations Function(s)** - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Assists/teaches the team scheduling against guest and hours/occupied room goals. - Performs hourly job functions as needed. **Managing and Monitoring Activities that Affect the Guest Experience** - Provides excellent customer service by being readily available/approachable for all guests. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Ensures all team members meet or exceed all hospitality requirements. **Managing Profitability** - Assists in performing required annual Quality audit with GM & RD. - Ensures a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. **Conducting Human Resources Activities** - Interviews and assists in making hiring decisions. - Receives hiring recommendations from team supervisors. - Ensures orientations for new team members are thorough and completed in a timely fashion. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.