Operations Manager

Position Purpose & Overview The Operations Manager coordinates school-wide operational services that support the safe, effective and uninterrupted operation of SJS. The portfolio includes events, health and safety, emergency preparedness, facility rentals, transportation administration, insurance, uniforms, sustainability, access/security coordination and other operational requirements. Key Responsibilities & Expectations 1. Operational Leadership & Business Continuity • Coordinate responses to emerging or unforeseen operational issues affecting students, employees, facilities, programs or continuity of operations. • Exercise independent judgment within established policies, budgets and delegated authority, escalating significant risks as appropriate. • Coordinate cross-departmental operational responses, including responsibilities, communications, timelines and follow-up. • Support continuity of operations during disruptions involving facilities, transportation, utilities, weather, construction, public-health matters or external events. • Lead assigned cross-functional operational projects, continuous-improvement initiatives and relevant working groups. 2. Event Planning and Support • Supervise and support the Events Coordinator. • Coordinate operational planning and delivery of school events, meetings, performances, professional development days and other activities. • Work with School departments to establish requirements, responsibilities, timelines, budgets, logistics and communications. • Coordinate facility, technology, audiovisual, security, access, furniture, catering and other operational requirements with responsible departments. • Coordinate unusual or higher-impact activities such as filming, major community events, external productions and construction-related impacts. • Manage assigned vendors and service arrangements, including required contracts, insurance, approvals and performance follow-up. • Identify operational risks, resource constraints or conflicts and resolve or escalate as appropriate. 3. Health and Safety Compliance • Coordinate the School's operational occupational health and safety program in collaboration with the JOHS Committee, HR, Facilities and School leadership. • Serve as an Employer Representative and/or Employer Co-Chair of the JOHS Committee, as assigned, and complete required WorkSafeBC training. • Coordinate committee activities, inspections, training, documentation, corrective actions and required follow-up. • Liaise with regulatory authorities, inspectors, consultants and other external resources on assigned OHS matters. • Maintain required records, monitor recurring concerns and escalate significant issues appropriately. 4. Sustainability and Environmental Operations • Support the implementation of operational sustainability initiatives in collaboration with the Sustainability Committee, Facilities, students and employees. • Coordinate operational resources for approved initiatives relating to energy, waste reduction, recycling, transportation, procurement and resource use. • Track relevant initiatives and outcomes and identify opportunities for continuous improvement. 5. Access Control and Campus Security • Coordinate access requirements for events, rentals, contractors, volunteers and other operational activities. • Work with Facilities and other departments to administer temporary and event-related access arrangements. • Serve as a secondary operational contact for campus security and participate in the established after-hours escalation process. • Coordinate security planning and follow-up associated with events, rentals, filming, construction and security incidents. • Escalate unusual or higher-risk access or security matters appropriately. 6. Facility Rental Management • Manage the School's facility rental program and serve as the primary administrative contact for renters. • Coordinate availability, building requirements, staffing and operational requirements with Facilities and other departments. • Prepare and administer rental agreements, fees, insurance requirements, deposits and required documentation. • Coordinate invoicing and payment tracking with Finance. • Manage renter communications and address concerns relating to conduct, property damage, additional charges or non-compliance. • Maintain accurate rental records and consistent administrative processes. • Monitor rental activity, cost recovery and service delivery and escalate unusual or higher-risk arrangements. 7. Insurance Administration • Coordinate Certificates of Insurance and other insurance documentation for approved School activities. • Verify required insurance documentation from vendors, renters, contractors and service providers. • Liaise with the School's insurance broker and internal stakeholders regarding activity-specific insurance requirements. • Maintain insurance records and escalate potential claims, significant coverage questions or unusual requirements appropriately. 8. Transportation • Responsible for program administration, communication, customer service and cross-department coordination. • Administer the student transportation program in collaboration with the Manager, Facilities & Transportation. • Coordinate annual registrations, schedules, forms, parent communications and related documentation. • Serve as a point of escalation for transportation inquiries, service concerns and significant changes. • Coordinate communications regarding route changes, disruptions, delays and additional transportation services. • Support transportation requirements associated with field trips, athletics, events, extracurricular activities and outdoor education. • Coordinate operational requirements arising from major events, filming, construction, road work or municipal projects affecting transportation or campus traffic. • Liaise with families, School departments, neighbours, the City of Vancouver and other external stakeholders as required. 9. School Safety and Emergency Preparedness • Coordinate operational components of the School's emergency preparedness program. • Maintain emergency plans, procedures, checklists, contact information and annual drill schedules. • Coordinate emergency drills, simulations, communications, logistics and documentation. • Liaise with local emergency services and relevant external agencies. • Coordinate post-drill and post-incident reviews, corrective actions and readiness improvements. • Organizing education to staff on emergency preparedness and response plans • Support campus traffic-management planning and implementation in collaboration with the Manager, Facilities & Transportation. • Coordinate the operational implementation and review of the School's communicable-disease prevention plan and related communications in accordance with applicable requirements. • Support the development and implementation of operational safety, emergency-preparedness and violence-prevention procedures within the role's portfolio. • Maintain processes and documentation for reporting and following up operational and safety incidents. • Identify recurring concerns and escalate significant trends or risks appropriately. 10. Uniforms Management • Manage the School's uniform program in collaboration with School Principals and Finance Team. • Manage vendor relationships, procurement, inventory, fittings and distribution. • Maintain appropriate administrative processes relating to ordering, inventory and sales. • Communicate uniform requirements to families; student compliance remains the responsibility of School leadership. 11. School-Wide Policies Management • Coordinate School policy and handbook administration, including review schedules, approvals, version control, publication and archival records. • Work with designated policy owners to support timely review and publication; substantive content and compliance accountability remain wit