26995507 Global Change Management Lead, Wealth Operations (AI Transformation)

The Global Change Management Lead, Wealth Operations (AI Transformation) is a senior C15 Director-level global leadership position responsible for spearheading the strategic design, governance, and execution of AI-driven operational transformation across Global Wealth Operations.

The primary mandate of this role is to lead Strategic Global AI Platform Implementations—a board-level priority.

This role will drive the transition from traditional operational models to AI-native, GenAI-augmented workforce structures across multiple global jurisdictions (including key hubs in APAC, EMEA, and the Americas).

Based in Singapore, Citi’s strategic global hub for AI and wealth management, the incumbent will navigate complex multi-jurisdictional regulatory landscapes, establish robust global AI governance and model risk frameworks, and manage senior stakeholder relationships globally across Business, Technology, Risk, and Operations.

Responsibilities

1. Global AI Transformation & Strategic Delivery (40%) Lead Strategic Global AI Platform Implementations: Own the end-to-end global deployment strategy, model development roadmap, and change management pathway for wealth platforms.

Global Operating Model Redesign: Architect and execute the transition to AI-first operational models globally, integrating GenAI-powered client servicing, intelligent automation, and predictive analytics into daily wealth operations.

Cross-Functional Global Coordination: Direct and align cross-functional teams spanning AI/ML engineering, data science, digital product management, risk, and business execution across global wealth hubs.

Execution Velocity Management: Drive agile delivery cycles globally, minimizing implementation latency and ensuring on-time delivery of board-level AI milestones. 2.

Global AI Governance, Risk & Regulatory Navigation (30%) Governance Approval Pathway Ownership: Lead the governance engagement strategy for AI deployment across global jurisdictions, securing approvals and navig