IT Support Administrator

About Us Jestac Pte Ltd is a trusted 3M Authorised Distributor and a recognised leader in architectural and interior solutions, backed by over 33 years of industry experience. We specialise in high-quality window films, decorative vinyl films, and glass finishes. Join us and be part of a team that transforms spaces while enhancing building performance and maintenance efficiency.

Key Responsibilities

We are looking for an IT Support Administrator to support our day-to-day IT operations, provide technical support to end users, and assist in maintaining and improving our IT systems and processes. Manage, troubleshoot and maintain IT infrastructure, hardwares and laptops for day to day operations.

Support Microsoft 365 endpoint administration, including user accounts, access rights, software licenses, and subscriptions and security settings. Provide L1 technical support for ERP (Microsoft Dynamics 365), and coordinate with vendors on system support, enhancements and maintenance.

Manage IT onboarding and offboarding processes including user account creation and removal, system setup, and IT asset deployment. Liaise with third-party IT vendors and service providers for IT related matters/renewals. Mange and maintain IT asset inventory and records.

Work with internal departments to understand IT requirements and support the implementation of system improvements, and process enhancements. Support and maintain Power Automate workflows, Power BI dashboards, and Excel reports to improve business process automation and reporting accuracy.

Assist with IT security, data protection, backup, and other IT-related administrative matters as required.

Requirements

At least a Diploma or Degree in Information Technology, Computer Science, or a related discipline. Minimum 2 years of relevant IT experience. Hands-on experience in IT infrastructure, networking, hardware, and software and end user support. Good knowledge of Microsoft 365 administration including user accounts, access rights,