Support & Service Desk Analyst

The Opportunity: Support & Service Desk Analyst Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying. The Impact you will have: • Provide first-line support for associated business applications. • Involved with device provisioning and supply. • Support users with system navigation. • Manage and monitor application incidents, service requests and change requests. • Escalate complex technical issues to internal development teams or third-party support partners. • Assist with system testing. • Provide first and second-line IT support via telephone, email, Teams and service management tools. • Log, categorise, prioritise and resolve incidents and service requests in accordance with agreed SLAs. • Support Microsoft 365, Windows devices, mobile devices, printers and peripheral equipment. • Support onboarding and offboarding activities for employees and contractors. • Maintain accurate records within the ITSM platform. • Escalate major incidents and unresolved issues to specialist support teams. • Contribute to service desk reporting and performance metrics. What will help you to excel in this role: • Ideally experience working in an IT Service Desk or Application Support environment. • Excellent customer service and communication skills. • Ideally experience using ticketing/service management platforms. • Understanding of business structures such as Finance, Procurement, Service Operations or Inventory Management. • Ability to prioritise workloads and manage multiple tasks effectively. • Experience with supporting customer first approach. What you can expect from us: • Negotiable base salary • Future development and career opportunities • Contributory pension scheme with employer contributions up to 6% • Profitshare bonus based on business performance • Paycare and eyecare health scheme • High street discounts What’s next If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met