Manager, Client Delivery (AML Operations)

Manager, Client Delivery (AML Operations) Miejsce pracy: Kraków Your responsibilities • Lead and manage a team of 30-35 analysts, quality control specialists, and subject matter experts. • Oversee team performance, development, and workload planning to ensure successful project delivery. • Provide coaching, feedback, and support for team members’ growth and career progression. • Manage client engagements, ensuring compliance with internal policies and regulatory standards. • Maintain regular communication with clients to strengthen partnerships, report outcomes, and identify service opportunities. • Monitor team output and quality, identifying areas for process improvement and efficiency. • Deliver performance and service reports to senior leadership and clients. • Collaborate with internal teams to expand subject matter expertise and advisory capabilities. • Contribute to strategic initiatives within the Managed Services practice in partnership with senior leaders. Our requirements • Bachelor’s degree and 4–5 years of experience in Anti-Money Laundering (AML) or a related field. • Fluency in English (B2 level or higher). • Experience in KYC processing within corporate or investment banking environments. • Proven people management skills and decision-making capabilities. • Ability to lead projects, manage timelines, and coordinate cross-functional teams. • Strong organizational skills and ability to work independently and collaboratively. Optional • Experience in cryptocurrency • Professional certification (e.g., CAMS, CKYCA). • Master’s degree. • Entrepreneurial mindset with a proactive approach to change and improvement. • Strong collaboration and communication skills, with the ability to influence and contribute ideas. What we offer • Comprehensive private medical healthcare • Remote work options subject to the type of position or project • The option to join a group private insurance plan (subject to a fee) • MyBenefit Cafeteria including Multisport • Annual discretionary bonus, subject to both company performance and individual contribution Benefits • private medical care • flexible working time Job Description: We are seeking a skilled Manager to lead a team of analysts and subject matter experts. This role involves overseeing client projects, ensuring high-quality outcomes, and fostering a collaborative team environment. You’ll serve as a coach and mentor, manage performance, and maintain strong client relationships while driving operational excellence. Experience in cryptocurrency will be an asset. This position requires work onsite in our office in Krakow. Our working environment: • A vibrant workspace encompassing a blend of cultures, an accepting atmosphere that values a wide array of perspectives in decision-making • A positive, get-things-done workplace • A proactive, accomplishment-focused work culture within a global entity adapting swiftly to industry advancements. By joining us, you'll be part of a team that values your passion and desire to learn. We offer training and development opportunities to help you grow and succeed in your role. To apply, simply click the 'apply' button. We look forward to hearing from you! AML RightSource AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All the information concerning breaches of law during the recruitment process should be reported at pl.whistleblowing@amlrightsource.com. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.