Urgent: Customer Service Support – French English

About the Role Are you a customer service professional who speaks fluent French and English? We have an immediate, urgent opening for a Customer Service Representative supporting a major global Payment Solutions Account in Lisbon, Portugal ! In this role, you will assist users with payment-related inquiries, ensuring secure, high-quality support. This is a 6-month contract (CDD) perfect for individuals looking to gain experience in the fast-growing fintech and payment solutions sector. Salary & Financial Package We believe in full transparency from day one. Here is the exact breakdown of your compensation: • Base Salary: €930 per month (Paid across 14 months per year, giving you extra holiday and Christmas payouts!) • Performance Allowance: €65 per month (Paid across 11 months per year) What We Are Looking For • Languages: Native or fluent ( C1/C2 ) in French , paired with a solid C1 level in English . • Note: Candidates must be able to achieve a C1 score on the Harver English assessment during the selection process. • Experience: A minimum of one year of experience in Customer Service , with a proven, strong customer-oriented approach. • Flexibility: Comfortable working a 24/7 rotational schedule, including night shifts. Key Responsibilities • Deliver exceptional customer support to French and English-speaking users regarding their payment accounts and transactions. • Handle inquiries with a high degree of empathy, security awareness, and professional communication. • Maintain accuracy and quality standards in a fast-paced environment. How to Apply This is an urgent vacancy with a start date approaching quickly. Click "Apply Now" to upload your CV in English or French, and a recruiter will reach out to guide you through the Harver English assessment!