Senior HPC Support Engineer, Compute and GPU - DGX Platform

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing.

An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent.

As an NVIDIA N, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

We are seeking a motivated Senior HPC Support Engineer - Compute/GPU (DGX Platform) passionate about AI, GPU, networking and datacenter technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of AI hardware and software products.

As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues.

As a member of our Technical Support team, you are a detailed, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer happiness is maintained and delivered.

Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

What you will be doing: Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro).

You'll rapidly debug and respond to user-reported issues via telephone, email or conference calls on the DGX Platform (hardware and software)stack including but not limited to resolving customer issues during installation, operation, mainten