Database Administrator (Ref 26501)

Responsibilities

• Administer and maintain Microsoft SQL Server, Azure SQL, and other enterprise database platforms.

• Support AWS database services such as Amazon RDS, Aurora, and related managed database services where applicable.

• Support additional database technologies such as MySQL, PostgreSQL, Oracle, MariaDB, MongoDB, and other NoSQL platforms where required.

• Perform database provisioning, configuration, user access administration, patching, upgrades, housekeeping, and routine maintenance activities.

• Monitor database availability, capacity, performance, health, and operational alerts.

• Manage database backup, restore, and recovery processes to ensure data integrity and availability.

• Support high availability and disaster recovery configurations such as clustering, replication, log shipping, Always On, and failover arrangements where applicable.

• Investigate, analyse, and troubleshoot and resolve database-related incidents and service requests within agreed SLA timelines.

• Maintain accurate and timely updates in ticketing systems with investigation findings, actions taken, and resolution details.

• Identify slow-running queries, blocking, deadlocks, indexing issues, capacity constraints, and resource bottlenecks.

• Recommend improvements to database stability, reliability, security, and operational efficiency.

• Ensure adherence to ITIL processes including Incident, Problem, Change, Request, and Knowledge Management.

• Support, track, and document database change implementation activities.

• Participate in audit support, operational reviews, disaster recovery testing, and compliance-related activities.

• Prepare and maintain SOPs, runbooks, operational checklists, and knowledge articles.

• Support junior engineers and collaborate across cross-functional teams involving database, server, storage, backup, network, cloud, and application layers.

• Communicate effectively with stakeholders during incidents, changes, maintenance windows, and service revi