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Infrastructure Level 2 Helpdesk – Support Engineer
HELIUS TECHNOLOGIES PTE. LTD.•Singapore
Contract3-7
S$4k - S$4k
per year
👁️ 0 views•📝 0 applications•Posted 9/28/2026•Expires 10/28/2026
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Job Description
Infrastructure Level 2 Helpdesk – Support Engineer Location: Singapore Position: Infrastructure Level 2 Helpdesk – Support Engineer Job Summary We are looking for an experienced Infrastructure Level 2 Helpdesk – Support Engineer to provide end-user IT operations, infrastructure support and technical troubleshooting within an enterprise environment.
The successful candidate will provide Level 2 technical support , manage end-user devices and Microsoft technologies, support IT security and vulnerability remediation activities, and contribute to infrastructure and helpdesk improvement initiatives.
The role will also support the organisation's Microsoft M365 ecosystem, Intune, SharePoint and Copilot , while providing dedicated technical support to VIP users.
Key Responsibilities
Provide Level 2 end-user IT operations and technical support , troubleshooting hardware, software, operating system, network and application-related issues. Manage and resolve escalated helpdesk incidents and service requests within agreed service levels.
Support IT security and vulnerability patch management across end-user IT devices. Monitor and analyse helpdesk tickets and Microsoft Intune metrics to identify recurring technical issues, trends and improvement opportunities.
Support Microsoft Intune for end-user device management, compliance, configuration and troubleshooting. Provide administration and user support across the Microsoft M365 ecosystem , including Microsoft Copilot. Manage SharePoint-related requests, troubleshooting and enhancement activities .
Support initiatives to enhance AI-enabled helpdesk capabilities , including workflow improvements and automation of routine IT support activities. Review and enhance IT SOPs and technical documentation to improve operational efficiency and the end-user experience.
Support ongoing IT infrastructure improvement initiatives , including server-room and office-network environments. Troubleshoot connectivity and infrastructure-related issues
Required Skills
Level 2 supportMicrosoft IntuneMicrosoft M365SharePointtechnical troubleshootingIT securityvulnerability remediationend-user device managementnetwork troubleshootinghardware troubleshootingsoftware troubleshootingoperating system troubleshootingapplication troubleshootingAI-enabled helpdesk capabilitiesworkflow improvementsautomation of IT support activitiestechnical documentationoperational efficiency
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