Client Services Officer / Administration Assistant

Our client is seeking an experienced Client Services Officer / Administration Assistant to join a well-established professional services business located on the Sunshine Coast. This is a varied, hands-on role suited to someone who is organised, personable and enjoys working with clients while supporting a busy team. This is a permanent, full-time position offering $65,000 – $80,000 + Super, depending on experience. You’ll play an important role in providing quality client service and administrative support across the business. What you’ll be doing: • Welcoming clients and professionally managing incoming calls • Preparing, collating and uploading client documentation for electronic signing • Assisting with the creation and management of work in progress • Maintaining accurate and confidential client records and documentation • Processing documentation and lodgements with relevant government authorities • Liaising with external government departments and regulatory bodies • Preparing and distributing client communications and newsletters • Assisting with digital marketing and general business communications • Monitoring debtors and following up outstanding accounts • Providing diary and email management support • Providing general administration and office support as required • Managing communications with government departments such as the ATO and ASIC What you’ll need: • A minimum of 2–3 years' experience in office administration or client services • Previous experience within accounting, financial services or another professional services environment is highly regarded • Strong Microsoft Office 365 skills, including Word, Excel, Outlook and Teams • Confidence learning and working across different software platforms • Experience with Xero, XPM, FYI Docs or FuseSign is advantageous • Excellent written and verbal communication skills • Strong attention to detail and accuracy • Excellent time management and the ability to manage competing priorities • A professional telephone manner and strong interpersonal skills • A high level of discretion and confidentiality • A positive, adaptable and team-focused attitude • Full working rights in Australia What’s in it for you: • $65,000 – $80,000 + Super, depending on experience • Full-time permanent employment • A supportive and collaborative team environment • Ongoing training and professional development • Career development opportunities • A modern Sunshine Coast workplace • Varied responsibilities and genuine client interaction • A positive approach to work-life balance How to apply: To complete your application for this position please click on the "APPLY" button. Online applications are preferred however for a confidential enquiry please call 08 9221 8122.