Italian-speaking Customer Support Representative

Location: Greece Work Model: Remote, Greece-based Employment Type: Full-time Language Requirement: Italian and English About The Role We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece . In this role, you will support Italian-speaking customers through phone and digital channels , assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience. This is a remote position within Greece . Candidates may already be based in Greece or be open to relocating, with relocation support available Responsibilities • Assist customers through phone and digital support channels • Respond to customer inquiries professionally and efficiently • Identify customer needs and provide accurate information • Resolve customer issues with empathy and a customer-focused approach • Escalate complex cases when necessary • Follow established procedures and quality guidelines • Maintain a high standard of customer experience These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client. Requirements • Native-level or C1 Italian • B2 English or higher • Strong verbal and written communication skills • Comfortable using computers and digital applications • Customer-focused and solution-oriented mindset • Good communication and problem-solving skills • Able to work remotely from Greece The source specifically requires Italian at native/C1 level and English B2. Interested candidates are welcome to apply by submitting their updated CV in English to shofia.aula@cbtalents.org