Network Engineer II

What this Job Entails: The Level 2 Network Engineer is responsible for providing technical support, troubleshooting, maintenance, and operational management of enterprise and data-centre network infrastructure.

The role involves investigating and resolving network incidents and service requests escalated from Level 1 support, performing network changes, monitoring infrastructure, troubleshooting connectivity and performance issues, and working with Level 3 engineering teams and vendors on complex problems.

The engineer will work across technologies such as switching, routing, firewalls, wireless networks, WAN/LAN connectivity, network monitoring, and data-centre infrastructure while following established operational procedures, security standards, and change-management processes.

Scope: Provide operational support for enterprise and data-centre network infrastructure. Support LAN/WAN, routing, switching, firewalls, wireless, and network connectivity. Troubleshoot Layer 1, Layer 2 and Layer 3 network issues. Monitor network infrastructure and respond to alerts, incidents and service requests.

Implement approved network changes, upgrades, configurations and hardware replacements. Support network performance, availability and connectivity troubleshooting. Maintain network documentation, configuration records and operational procedures.

Coordinate with Level 3 engineering teams, vendors and service providers for complex issues. Support incident, problem and change-management processes in accordance with operational standards. Your Roles and Responsibilities: Provide Level 2 technical support for enterprise and data-centre network infrastructure.

Diagnose and resolve network incidents, connectivity issues and service requests. Troubleshoot routing, switching, firewalls and network issues. Monitor network infrastructure and respond to alerts and service-impacting events. Perform approved network configurations, changes, upgrades and hardware replacements.

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