Site Reliability Engineering Lead, SRE & Governance, Group Technology

Role Summary The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments.

This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities

Leadership & Governance Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions Define and execute the SRE strategy aligned to enterprise technology and business priorities Establish strong governance across incident, problem, change, release, and capacity management Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets Infrastructure & Platform Ownership Oversee end-to-end reliability of infrastructure platforms: Cloud & Container: VPC, OpenShift, Kubernetes Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases Ensure high availability, resilience, and disaster recovery readiness across all critical systems Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning Reliability Engineering & Automation Champion SRE principles including error budgets, toil reduction, and automation-first mindset Drive end-to-end observability strategy (monitoring, logging, tracing) Lead initiatives to reduce MTTR, incident volume, and manual operational effort Scale automation across deployment, patching, incident resolution, and self-healing capabilities Operational Excellence Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved Lead major incident management and command bridge coordination