Senior Director, Implementations

About Nexcess Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations.

We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

Overview Nexcess is building a unified implementation organization to own the customer journey from signed deal through successful go-live across all three business units. We have implementation and migration resources in place today, but the current model is fragmented, inconsistent, and difficult to measure.

The quality and duration of an implementation can vary significantly depending on who owns the project, and our current metrics do not provide a reliable view of how long it actually takes customers to reach value.

The Senior Director of Implementations will inherit the existing implementation and migration teams with an explicit mandate to dismantle the current structure and rebuild it as a single, scalable organization serving all three business units.

This leader will own the full post-sale implementation journey, including migrations, and establish a common implementation standard with distinct delivery motions underneath it.

They will determine the appropriate balance between human-led implementation and self-service based on delivery economics, customer complexity, and time-to-value. This is both an operational and transformational leadership role.

The successful candidate will build the organization, establish reliable measurement, implement the tooling and processes required to scale, and create a foundation that can ultimately support a professional services revenue stream.

Responsibilities

Own the full post-sale journey from signed deal through successful customer go-live, including c