Service Delivery Director

The Service Delivery Director is a strategic business leader responsible for driving profitable growth, operational excellence, and customer satisfaction across Agilent's service organization.

This role leads field service operations, develops high-performing service teams, and partners across the organization to deliver exceptional customer experiences while achieving financial objectives.

The Service Delivery Director is accountable for leading service delivery strategies that improve efficiency, expand service revenue opportunities, optimize customer outcomes, and strengthen Agilent's competitive position in the marketplace.

Success in this role requires a balance of commercial acumen, operational leadership, talent development, and customer engagement.

What Success Looks Like A successful Service Delivery Director drives sustained revenue growth, achieves P&L commitments, develops engaged and high-performing teams, improves service operational efficiency, and delivers an exceptional customer experience that strengthens Agilent's position as a trusted partner.

Key Responsibilities

Business and Financial Leadership Own and deliver service business performance, including revenue growth, profitability, margin improvement, and operational efficiency. Drive strategies that increase service contract renewals, service attachment rates, lead generation, and revenue recognition.

Manage and achieve P&L objectives through disciplined financial planning, forecasting, and resource management. Identify opportunities to reduce service delivery costs while maintaining high levels of customer satisfaction and service quality.

Monitor and analyze key business metrics to drive continuous improvement and informed decision-making. Customer Experience and Service Excellence Champion a customer-centric culture focused on delivering exceptional service experiences and long-term customer loyalty.

Ensure customer needs are understood and translated into effective service