Payroll Operations Manager

Description At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust. Why Join Ford of Mexico? Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together. In this position... Ford Payroll Service Center-Mexico seeks a Payroll Operations Manager to lead payroll operations support in partnership with the U.S. Payroll team in Dearborn, Michigan. The role is responsible for accurate, complete, and timely processing of operations activities, including validating payroll-to-bank interfaces, coordinating paper checks, processing stop-pay requests, validating funding requests and processing vendor payments, analyzing variances, among other payroll related activities. Responsibilities Key Responsibilities ​​ • Payroll Banking Operations: Validate payroll-to-bank interfaces, coordinate paper check issuance and delivery when needed, process stop-pay requests, and complete related banking activities accurately and on time. • Final Pay Processing: Review termination and deceased employee documentation, process final payments, and coordinate “check-in-hand” delivery when required. • Funding and Vendor Payments: Validate payroll funding requests and process external service provider payments in accordance with vendor terms, internal controls, and required timelines. • Analysis and Operational Support: Perform ad hoc analysis, process third-party payments, monitor aged uncashed paper checks, and support additional payroll-related activities as business needs arise. • Team Leadership and Service Delivery: Supervise, train, and mentor payroll staff to support consistent, high-quality execution of payroll operations in alignment with established Service Level Agreements (SLAs). Management Responsibilities ​​ • Team Leadership and Development: Develop, train, and coach team members to ensure they are proficient in payroll systems, company policies, and applicable payroll, finance, and accounting principles. • Operational Oversight: Manage day-to-day service center operations and ensure performance meets established Service Level Agreements (SLAs), including response times, resolution times, and first-contact resolution. • Escalation Management: Serve as a senior point of contact for complex payroll matters, including payroll discrepancies, process questions, and system-related challenges. • Compliance and Confidentiality: Ensure payroll processes comply with applicable policies, controls, and data privacy standards while maintaining strict confidentiality of employee information. • Stakeholder Collaboration: Partner with HR, Finance, and IT teams to align payroll processes, accounting activities, reporting needs, and system integrations. Qualifications Education qualification • Preference for Bachelor’s in Accounting, Finance, or Business, with knowledge in payroll, accounting, and/or finance controller roles. Required Qualifications & Skills • Fluent communication in English language (spoken, written, and comprehension). • Experience in leading or supervising a service-oriented team. • Ability to handle employees concerns confidently, independently, and with a high level of professionalism. • Excellent analytical and problem-solving skills. • Computer skills, proficiency in Microsoft Office tools; familiarity with SharePoint preferred • Excellent interpersonal skills, with the ability to handle complex interactions while building strong relationships across teams and locations. Work Mode & Location: Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico . Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status. Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply! We thank all candidates for their interest, but only those selected for an interview will be contacted. #LI-JRA #FordMexico