Senior Manager, Business & Process Transformation

This is an opportunity to lead complex business and process transformation initiatives across Manulife Singapore's key bancassurance partnerships.

You will work at the intersection of strategy, operations and transformation, redesigning customer journeys, business processes, operating models and ways of working to improve customer outcomes and business performance.

Partnering with stakeholders across the organization and bank partners, you will translate strategic priorities into practical, scalable solutions that drive measurable commercial, operational and customer impact.

This role offers exposure to senior stakeholders and the opportunity to shape the future of Manulife's bancassurance business. **Position Responsibilities:** + Lead end-to-end redesign of complex bancassurance processes across customer, frontline and operational journeys.

+ Identify process gaps, inefficiencies and control issues, and develop future-state solutions that improve customer and business outcomes. + Apply structured problem-solving, process-improvement and transformation methodologies to address complex business challenges.

+ Design future operating models, service models, governance structures, decision rights and cross-functional workflows. + Clarify ownership, accountability and hand-offs across Manulife, bank partners and supporting functions.

+ Lead assigned transformation initiatives from definition and design through implementation and adoption. + Establish clear outcomes, scope, milestones, dependencies, risks and delivery plans for transformation initiatives.

+ Coordinate cross-functional delivery across Product, Distribution, Operations, Underwriting, Digital, Technology, Risk, Compliance and other key stakeholders. + Assess the impact of transformation initiatives on people, processes, controls and operating practices.

+ Develop and execute business readiness, stakeholder engagement, communication and adoption plans. + Monitor implementation progress and adoption outcomes, addressing barriers to successful realization of benefits. + Maintain governance, reporting and accountability for assigned initiatives.

+ Define and track commercial, customer, operational and control outcomes. + Escalate material risks, issues and key decisions to senior stakeholders as appropriate. + Capture lessons learned and contribute to the development of reusable transformation methodologies, tools and frameworks.

**Required Qualifications:** + Significant experience in management consulting, business transformation, process improvement, operating model design or complex programme delivery. + Demonstrated experience leading cross-functional transformation initiatives from problem definition through implementation.

+ Strong capability in process redesign, operating-model development, structured problem-solving and business transformation. + Proven ability to influence stakeholders and coordinate delivery across complex organizational and partnership environments.

+ Strong analytical, project-management and executive communication skills. + Experience managing multiple stakeholders and competing priorities in a fast-paced environment. + Bachelor's degree. **Preferred Experience:** + Experience in bancassurance, banking, insurance, wealth management or broader financial services.

+ Understanding of customer, frontline, servicing and operational processes within financial services organizations. + Management consulting experience at Senior Associate, Consultant, Manager or equivalent level. + Experience in customer journey redesign, operational excellence or business process transformation.

+ Familiarity with Agile delivery, Product Owner practices, Lean methodologies or process-improvement frameworks. + Relevant postgraduate qualification. + Certifications such as Agile Product Owner, Scrum, Lean Six Sigma, PMP or change-management qualifications.

**_When you join our team:_** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see.

**Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www. manulife. com .

**Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife. com .

**Modalidades de Trabajo** Híbrido