Senior Infrastructure Engineer

Role Objective: To serve as the technical backbone of enterprise IT hardware operations , driving excellence in physical infrastructure support while enabling scalability, performance, and security across the hybrid data center ecosystem.

You will be instrumental in supporting hardware from OEM leaders like Dell EMC, HPE, IBM, NetApp, Fujitsu, Lenovo, and Cisco , and will actively collaborate with infrastructure architects, project engineers, OEM support, logistics teams, and on-site engineers to deliver consistent, high-quality outcomes.

Key Responsibilities

Enterprise Hardware Installation & Troubleshooting

• Lead deployment and configuration of rack and blade servers , enterprise storage arrays , tape backup libraries , and chassis-level hardware from major OEMs.

• Perform complex diagnostics, part-level replacements, predictive health assessments, firmware/BIOS upgrades, and post-repair validations.

• Manage multi-vendor tools such as Dell OpenManage, HPE OneView, IBM HMC, NetApp ONTAP, Lenovo XClarity, and Cisco UCS Manager . Data Center Operations

• Conduct structured rack-mounting, cable management, and power delivery setup for new hardware deployments.

• Ensure alignment with Tier III/IV data center standards including power redundancy, cooling efficiency, and environmental control protocols.

• Participate in capacity management, floor space optimization, and asset rebalancing for operational readiness. Hardware Escalation & Lifecycle Support

• Serve as L2/L3 hardware escalation lead , resolving infrastructure-related issues including server outages, drive/controller failures, and array-level faults.

• Perform Root Cause Analysis (RCA) on critical hardware incidents and collaborate with OEMs for resolution.

• Proactively plan and execute hardware refresh projects, upgrade paths , and end-of-life equipment transitions. Storage & Backup Hardware Management

• Support complex SAN and NAS environments , managing RAID configurations, LUN provisioning, and dedupli