Business Analyst - Junior (Healthcare)

Job Title: Business Analyst Junior (Healthcare) Location: Toronto, Ontario Work Model: Hybrid Duration: 11 months Extension: 1 time Must Haves • LinkedIn URL in Resume • 2+ years of experience as an operational Business Analyst in IT or digital health environments. • Hands-on experience with client support and client onboarding. • Strong attention to detail with specific focus on data integrity. • Solid understanding of data integrity and data quality principles. Description / Responsibilities / Skills Background Information • ONE ID is foundational to a wide range of digital health solutions used by healthcare professionals across Ontario. • The contingent resource will support EHR modernization and ONE ID Change Management and Adoption initiatives. Operational Responsibilities • Support ONE ID operational activities including partner requests, incidents and escalations within Service Level Agreement timelines. Experience & Skill Set Requirements Desired Skills • Ability to work in a high volume, fast-paced environment • Strong communication, problem-solving, and analytical skills • Experience with business intelligence tools, dashboards, or reporting systems • Knowledge of ITSM practices • Proven ability to work within IAM (Identity and Access Management) framework • Experience in the digital health ecosystem Required Skills • Strong customer service orientation and interpersonal communication skills, including experience communicating with clients and partners in an operational environment. • Strong organizational skills with the ability to multitask and meet SLA timelines. • Demonstrated experience interpreting, analyzing, and executing business processes. Operational Responsibilities • Support ONE ID operational activities including client support, partner requests, incidents and escalations within Service Level Agreement timelines. • Execute IAM (Identity and Access Management) processes including end-user authentication and authorization. • Support communication and engagement plans for ONE ID onboarding and adoption. • Provide input to process improvements and process documentation aligned with evolving business needs. • Support testing of new features and client health validation activities in lower environments. Deliverables • Effective operational support for ONE ID services, ensuring client requests, incidents, escalations are managed within established service levels. • Successful coordination and support client onboarding and adoption activities, including client engagement, communication and enablement. • Accurate execution of Identity and Access Management (IAM) operational processes, including registration, enrolment, authorization, security configuration support. • Contributions toward process improvements and process documentation that enhance operational efficiency.