Customer Relationship Manager

Customer Relationship Manager / Senior Specialist Pybus Recruitment Salary: Up to £60,000 Location: Chiswick Office Department: Aftersales Reporting To: Head of Aftersales Pybus Recruitment is delighted to be recruiting for a Customer Relationship Manager / Senior Specialist on behalf of a leading automotive organisation. This is an exciting opportunity for a customer-focused professional with strong operational, customer engagement, and data analysis experience to play a key role in developing customer relationships, enhancing service delivery, and improving the overall ownership experience throughout the customer lifecycle. Please note: Candidates appointed at Manager level will be eligible for a Company Car . Candidates appointed at Senior Specialist level will not receive a company car. Key Responsibilities • Support the planning, development, and continuous improvement of user service operations, including customer service platforms, user management systems, and operational support tools. • Manage and optimise systems that support operational efficiency, customer engagement, and partner performance across multiple levels of the business. • Analyse and understand end-user requirements, developing business plans, objectives, and performance measures to deliver against key operational targets. • Work closely with retail and fleet stakeholders to identify opportunities for process improvement and enhanced customer experiences. • Drive customer retention, engagement, and satisfaction throughout the entire customer lifecycle. • Utilise data analysis and customer insights to identify product and service improvement opportunities. • Collaborate with internal teams to optimise products, processes, and customer journeys. • Monitor operational performance and support the achievement of service excellence objectives. • Support the development and implementation of customer relationship strategies that strengthen brand loyalty and customer advocacy. • Ensure customer feedback is captured, analysed, and translated into actionable improvements across the Aftersales function. • Previous experience within the automotive OEM sector. • Experience managing customer lifecycle, retention, loyalty, or ownership programmes. • Knowledge of digital customer experience and Aftersales service transformation initiatives. • Experience working with customer relationship management strategies within a premium or volume automotive environment. Pybus Recruitment is committed to creating a diverse and inclusive workplace and welcomes applications from suitably qualified candidates regardless of background. Apply today to be considered for this exciting opportunity. Requirements • Essential • Bachelor's degree or equivalent qualification. • Excellent written and verbal communication skills. • Experience working with customer operation support platforms, including: • ERP systems • CRM systems • Customer Service platforms • User Operations and Service Management systems • Strong understanding of customer operations, service delivery, and customer engagement strategies. • Excellent stakeholder management, communication, and coordination skills. • Strong commercial awareness and ability to operate effectively in a fast-paced environment. • Proven ability to manage priorities and perform under pressure. • Advanced analytical and problem-solving capabilities, with the ability to use data to drive business decisions and innovation Benefits What's on Offer ✅ Salary up to £60,000 ✅ Annual Bonus Scheme ✅ Company Car (Manager Level Only) ✅ Generous Pension Scheme ✅ Life Assurance ✅ Critical Illness Cover ✅ Private Healthcare ✅ Private Dental Cover ✅ Employee Assistance Programme ✅ Enhanced Holiday Entitlement ✅ Ongoing Professional Development ✅ Career Progression Opportunities ✅ Opportunity to join a growing and innovative automotive business