Quality Assurance Software Engineer

Role : QA Engineer - Software About the Role : We are looking for a QA Engineer - Software from an Indian IT Services background with 0 - 3 years of experience in software testing. The ideal candidate will have strong hands-on experience in Manual Testing, along with exposure to web application testing, API testing, test automation, and AI-powered Chatbot/Voicebot testing. The role involves testing modern web applications built using ReactJS and NextJS, as well as validating conversational AI workflows, including intents, entities, multi-turn conversations, fallback handling, context retention, and escalation scenarios. Key Responsibilities : - Design, prepare, and execute test plans, test cases, and test scenarios for software applications and AI-powered bot workflows. - Perform Manual, Functional, Regression, Integration, Exploratory, and UAT testing. - Test web applications built using ReactJS and NextJS for functionality, UI behavior, navigation, responsiveness, compatibility, and end-to-end user journeys. - Perform UI and API validation and verify backend integrations and data flow. - Test AI-powered Chatbots and Voicebots for conversation quality, accuracy, functionality, and business use-case completion. - Validate conversational architecture, including intents, entities, prompts, decision trees, multi-turn conversations, fallback handling, context retention, and human handoff. - Execute Voicebot test scenarios involving speech variations, pauses, retries, interruptions, silence handling, and telephony behavior. - Develop and maintain automated test scripts using suitable automation frameworks. - Support automation of regression test suites for web applications, Chatbots, and Voicebots. - Log, document, track, and retest defects using JIRA or similar defect management tools. - Collaborate with Developers, Product Managers, Business Analysts, and Conversation Designers to identify and resolve quality issues. - Participate in Agile/Scrum ceremonies and contribute to improving QA processes, test coverage, and release readiness. Required Skills & Qualifications : - Bachelor's degree in Engineering, Computer Science, IT, Electronics, or a related field. - 0 - 3 years of experience in Software QA / Testing. - Strong understanding of SDLC, STLC, defect lifecycle, and QA processes. - Hands-on experience in Manual Testing, Functional Testing, and Regression Testing. - Experience testing web-based applications, specifically ReactJS and/or NextJS. - Good understanding of UI Testing, API Testing, Integration Testing, and End-to-End Testing. - Exposure to Chatbot, Voicebot, or Conversational AI Testing. - Understanding of conversational AI concepts such as intents, entities, dialog flows, context management, fallback handling, escalation paths, and multi-turn interactions. - Exposure to Test Automation concepts and frameworks. - Familiarity with JIRA or similar defect tracking tools. - Good analytical, problem-solving, communication, and troubleshooting skills. - Experience working in an Agile/Scrum environment is preferred. Preferred Experience : - Candidates with experience in Conversational AI, Generative AI testing, Chatbot/Voicebot testing, ReactJS/NextJS testing, API testing, and Web automation testing will have an added advantage