Senior Technical Writer

What you get to do in this role: • Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy • Provide input to help shape future content strategy for the product or business unit you help to support • Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards • Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support