Client Success Manager

Job Title – Client Success Manager Description: The Client Success Manager position is a Full-Time, Client-Facing key role in our service delivery offering to our clients.

The CSM is considered an executive partner to our client and works directly with client C-Suite to understand their business needs and how technology can help them best achieve these needs.

The CSM also works closely with our internal teams to make sure the client is aligned to business standards through Technology Business Reviews and infrastructure improvement projects. The CSM is critical in helping clients mitigate risk and increase productivity.

This position reports directly to the Director of Client Experience. We continue to grow exponentially, and we want to continue to provide our clients with unprecedented, personalized attention and are looking to maintain this high standard as we bring on more clients.

Client Success Manager Job Responsibilities: Build and strengthen client relations as the primary point of contact Serve as a key point of contact for client decision makers and influencers Routinely meet with clients through email, phone, online presentations, screen-share, and in-person meetings Liaise between the client and internal teams Ensure the timely and successful delivery of our services according to client requirements and objectives Review, track and present key account metrics to internal and client teams Identify potential in accounts, evaluating additional opportunities for services Lead and negotiate renewals of IT and compliance contract terms and conditions; develop and present estimates, and contracts Report on customer environment, project status, assist in the development and presentation of strategic and future planning, proposals and recommendations Responsible for working with the sales and project teams to onboard and integrate new clients and developing existing client relationships Contribute information to sales strategies by evaluating current product resul