Senior Machine Learning Engineer

Senior Machine Learning Engineer Location: Montreal, Quebec, Toronto, or Ontario About Numa Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work.

Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability.

Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). The Role We’re hiring a Senior Machine Learning Engineer to build and ship ML/AI systems that interact with real customers thousands of times a day.

Our voice agents book service appointments, rescue missed calls, and route callers through natural conversations. You’ll work across products and platforms. You’ll ship AI features including prompts, agents, tools, and production ML models, while building the evaluations and tooling that help teams ship with confidence.

You’ll also contribute to our ML platform, including model serving, LLM infrastructure, and production observability. At Numa , we believe great ML is about more than building bigger models. It’s about knowing whether a change is good enough to ship.

Our evaluation-first approach makes that measurable in CI and production.

What You’ll Do Build conversational AI systems for phone and SMS that understand customer needs, take action, and know when to act autonomously Develop tooling such as memory, knowledge graphs, and validated customization that help agents reason and adapt to dealership needs Train, evaluate, and deploy ML models using Ray Serve and Dagster for prediction, classification, ranking, and capacity forecasting, and keep them healthy in production Create offline and online evaluations, simulation