Business Analyst (Telecom Revenue Assurance)

Job Summary The role is responsible for analyzing customer and telecommunications data—including revenue, provisioning, ordering, billing, and contract information—to identify billing discrepancies and opportunities where the client may be under-billing its customers.

The position requires a strong understanding of telecommunications products, services, ordering and provisioning processes, and billing practices, combined with strong analytical and technical skills.

Identified under-billing opportunities must be analyzed, validated, and quantified, and then corrected in collaboration with the client.

Key Responsibilities

Perform Revenue Assurance audits for assigned telecommunications clients to identify billing inaccuracies, revenue leakage, and under-billing opportunities. Analyze and reconcile multiple data sources, including customer revenue, billing, provisioning, ordering, invoice, and contract data.

Apply analytical techniques, including anomaly detection, trend analysis, contract analysis, order-to-bill analysis, and invoice validation, to identify potential billing discrepancies.

Use knowledge of telecommunications products, services, network services, ordering processes, provisioning, and billing to determine whether identified discrepancies represent actual revenue leakage or under-billing.

Validate identified billing issues by researching customer contracts, orders, provisioning records, invoices, and applicable billing rules. Work collaboratively with client teams to correct inaccurate billing through the client's ordering and billing processes.

Track identified opportunities, corrections, and financial results through client portals and internal tracking dashboards. Monitor the status of identified revenue assurance opportunities and follow through to ensure corrections are implemented and reflected in billing.

Prepare and provide analytical reports, findings, and supporting information in response to internal and client requests. Meet established inter