Success Manager

Client Success Manager – Cold Email & Deliverability Position Type: Full-Time, Remote Working Hours: Flexible, with availability during U.S. business hours About the Role At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention. This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization . You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams. This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn. What You’ll Own Client Success & Account Management • Manage a portfolio of 20–30 active clients • Serve as the primary point of contact from onboarding onward • Lead client check-ins, performance calls, and campaign updates • Monitor account health and proactively identify churn risks • Manage client expectations and communicate next steps clearly • Build strong relationships with founders and executive stakeholders • Own client satisfaction, retention, and issue resolution Cold Email Campaign Management • Monitor and optimize outbound cold email campaigns • Diagnose underperforming campaigns and identify root causes • Review targeting, prospect lists, messaging, sequencing, and campaign setup • Write and optimize cold email copy, subject lines, and CTAs • Quality-check campaigns before launch • Improve reply rates, positive response rates, and qualified lead generation • Step into campaign execution when additional support is needed Email Deliverability • Monitor inbox placement, sender reputation, bounce rates, and campaign health • Troubleshoot deliverability and inbox placement issues • Understand domain warm-up and outbound email infrastructure • Identify problems affecting sender reputation or campaign performance • Collaborate with technical teams on infrastructure issues • Support scalable deliverability practices across multiple client accounts Retention & Performance • Identify at-risk accounts before issues escalate • Build action plans for underperforming campaigns • Connect campaign metrics to measurable client outcomes • Maintain proactive communication during performance challenges • Track client health, campaign results, and retention risks • Help reduce churn and strengthen long-term client relationships Processes & Operations • Build and improve client success playbooks and SOPs • Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues • Document campaign workflows and operating procedures • Identify operational bottlenecks and recommend improvements • Use AI and automation tools to improve reporting and execution Cross-Functional Collaboration • Work with developers on technical and email infrastructure issues • Coordinate with outreach teams on targeting, messaging, and campaign execution • Report client risks, campaign performance, and operational issues to leadership • Ensure client delivery remains organized and consistent as the business scales Requirements • Experience in Client Success, Account Management, Client Delivery, or Campaign Management • Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency • Hands-on experience with cold email campaigns and outbound lead generation • Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems • Ability to write and optimize cold email copy • Experience troubleshooting underperforming outbound campaigns • Familiarity with outbound campaign tools, CRM systems, and automation workflows • Strong written and verbal English communication • Strong analytical, organizational, and problem-solving skills • Comfortable managing multiple client accounts simultaneously • Comfortable working in a fast-paced remote environment Nice to Have • Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot • Familiarity with SPF, DKIM, DMARC, DNS, and email infrastructure • Experience managing high-volume outbound campaigns • Experience working directly with founders or executive-level clients • Experience building client success SOPs or delivery playbooks • Familiarity with APIs, webhooks, and automation tools • Experience using AI tools such as ChatGPT or Claude for campaign and operational workflows Tools & Platforms Instantly | Smartlead | Clay | Apollo | HubSpot | Cold Email Platforms | CRM Systems | AI Tools | Slack | Google Workspace What Success Looks Like • Strong client retention and reduced churn • Healthy email deliverability and inbox placement • Improved cold email reply and positive response rates • Consistent campaign performance • Fast resolution of client and campaign issues • Proactive communication with clients • Accurate client health and performance tracking • Reliable delivery across 20–30 active accounts Interview Process • Initial Screening Call • Spark Hire Video Interview • Video Interview with Pavago Recruiter • Founder Interview • Final Discussion • Offer & Onboarding Apply Now If you have experience in client success and cold email , understand email deliverability and outbound campaign optimization , and enjoy taking ownership of client outcomes, we’d love to hear from you. Apply today to help clients generate stronger outbound results while building long-term, successful relationships. #ClientSuccessManager #ColdEmail #EmailDeliverability #CustomerSuccess #AccountManagement #LeadGeneration #ClientRetention #OutboundSales #Instantly #Smartlead #RemoteJobs #LI-AG1