Senior Training & Education Specialist

Flexible Work Arrangement Warsaw, Mazowieckie, Poland Full time R64875 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.

Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

**A Day in the Life** Join Medtronic at an exciting time of transformation as we enhance the Diabetes customer journey and prepare to transition the Diabetes business into an independent company, MiniMed.

This role offers a unique opportunity to shape how teams learn, adopt new systems, and deliver memorable customer experiences at scale.

As a Senior Training & Education Specialist within the Service Excellence Team, you will empower teams through impactful training solutions that directly support customer loyalty, operational excellence, and business growth.

The role sits within the Diabetes Customer Service and Supply Chain organization and operates in a highly collaborative, international environment. You will partner closely with global stakeholders across markets, Quality & Compliance, and Process Governance teams.

The position follows a hybrid working setup aligned with local guidelines and does not require routine travel, though virtual collaboration across regions is essential.

**Responsibilities may include the following and other duties may be assigned:** + Design, develop, and deliver system training for Order Management teams, including S/4HANA (SAP's enterprise resource planning platform), Salesforce (customer relationship management system), and ICE (Integrated Customer Experience system) + Create and facilitate soft skills training focused on customer experience, communication, and service excellence + Own and continuously improve onboarding programs to ensure a consistent and effective learning journey for new hires + Develop and maintain training materials, guides, and e-learning content aligned with current processes and quality standards + Assess training needs using performance data, gap analyses, and stakeholder feedback to prioritize development activities + Measure training effectiveness through KPIs, evaluations, and feedback loops to drive continuous improvement **Required Knowledge and Experience:** + Bachelor's degree + Minimum 4 years of experience in training, learning & development, or enablement within customer service or order management environments + Proven experience designing and delivering training programs for diverse audiences + Experience working with learning management systems (LMS) and digital learning tools + Ability to translate complex processes and systems into clear, engaging learning content + Fluency in English Experience with SAP systems, Salesforce, Agile project management (Scrum), or prior exposure to the medical device, healthcare, or life sciences industry is considered an advantage.

**Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.?

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**Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 152,320. 00 PLN - 228,480.

00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people.

From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** .

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA.

Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will...

+ **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** .

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** .

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us.

We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation.

You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

. In addition, Medtronic will provide reasonable a