US Remote Technical Support Advisor

Headquarters: Los Angeles, CA URL: https://vxi.com/ Location: Remote Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You’ll Be Doing: Customer Service Excellence: Handle customer inquiries via phone, delivering tailored solutions to technical issues. Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. Technical Support & Troubleshooting: Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. Use multiple systems to research and deliver efficient, real-time solutions. Adaptability in Communication: Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. Team Collaboration: Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals. What We’re Looking For: Customer Service Focus: Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). Technical Enthusiasm: A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting. Resilience Under Pressure: Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. Learning & Growth Mindset: Open to feedback and coaching, with a drive to continuously improve and excel. What You Bring: Proven experience in customer support or technical assistance, ideally in a call center setting. Strong verbal and written communication skills. Problem-solving abilities with a flexible, adaptable approach to challenges. Confidence in navigating multiple software tools and systems to resolve issues. A self-motivated attitude with effective time management skills. What You’ll Get: Competitive Pay: $17.31 per hour, with opportunities for performance-based incentives. Comprehensive Benefits: Full health insurance package, including medical, dental, and vision coverage. Cell Phone Perks: $25/month per line for unlimited phone, text, and data (restrictions may app