Senior Training & Education Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Join Medtronic at an exciting time of transformation as we enhance the Diabetes customer journey and prepare to transition the Diabetes business into an independent company, MiniMed. This role offers a unique opportunity to shape how teams learn, adopt new systems, and deliver memorable customer experiences at scale. As a Senior Training & Education Specialist within the Service Excellence Team, you will empower teams through impactful training solutions that directly support customer loyalty, operational excellence, and business growth. The role sits within the Diabetes Customer Service and Supply Chain organization and operates in a highly collaborative, international environment. You will partner closely with global stakeholders across markets, Quality & Compliance, and Process Governance teams. The position follows a hybrid working setup aligned with local guidelines and does not require routine travel, though virtual collaboration across regions is essential. Responsibilities may include the following and other duties may be assigned: • Design, develop, and deliver system training for Order Management teams, including S/4HANA (SAP’s enterprise resource planning platform), Salesforce (customer relationship management system), and ICE (Integrated Customer Experience system) • Create and facilitate soft skills training focused on customer experience, communication, and service excellence • Own and continuously improve onboarding programs to ensure a consistent and effective learning journey for new hires • Develop and maintain training materials, guides, and e-learning content aligned with current processes and quality standards • Assess training needs using performance data, gap analyses, and stakeholder feedback to prioritize development activities • Measure training effectiveness through KPIs, evaluations, and feedback loops to drive continuous improvement Required Knowledge and Experience: • Bachelor’s degree • Minimum 4 years of experience in training, learning & development, or enablement within customer service or order management environments • Proven experience designing and delivering training programs for diverse audiences • Experience working with learning management systems (LMS) and digital learning tools • Ability to translate complex processes and systems into clear, engaging learning content • Fluency in English Experience with SAP systems, Salesforce, Agile project management (Scrum), or prior exposure to the medical device, healthcare, or life sciences industry is considered an advantage. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 152,320.00 PLN - 228,480.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).