Chargeback Team Lead

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences.

With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Payments Customer Support Department serves as Fullsteam ’s central resource for payment-related support, partnering with merchants, business units, processors, and internal teams to resolve payment issues, enhance the merchant experience, and drive operational excellence across the payment lifecycle.

The department provides expertise in payment processing, merchant support, operational problem solving, and process improvement while working closely with teams across the organization.

The Chargebacks Team is a specialized function within Payments Customer Support responsible for managing payment disputes from initial notification through resolution.

The team works with merchants, business units, and payment partners to review disputes, gather supporting documentation, manage response deadlines, submit dispute responses, and communicate case status throughout the process.

By helping protect merchant revenue, identifying dispute trends, and promoting best practices, the Chargebacks Team plays a critical role in supporting Fullsteam ’s merchants and overall support strategy. The team is seeking a Chargeback Team Lead to oversee daily operations, coaching, quality, and performance.

This role ensures service, productivity, compliance, and business goals are met while partnering with