Sales Administration Coordinator (Durban)

Introduction Our client is seeking a highly organised and detail-oriented Sales Administration Coordinator to provide comprehensive administrative support to the Sales and Marketing functions. This role is responsible for coordinating quotations, customer orders, invoicing, vendor registrations, tender submissions, customer surveys, feedback administration, and a wide range of customer-facing administrative processes. This opportunity is ideal for an experienced administrator who thrives in a fast-paced environment and enjoys working across multiple functions while delivering exceptional customer service and administrative excellence. Duties & Responsibilities Sales Administration • Prepare, process, and issue customer quotations • Generate accurate customer invoices • Capture, process, and manage customer orders Regional Sales Support • Prepare quotations and pro-forma invoices on behalf of sales representatives • Capture delivery notes and ensure supporting documentation is submitted to the Debtors Department Email Administration • Monitor and respond to daily customer and internal email correspondence • Direct enquiries to the appropriate departments where necessary Vendor Administration • Complete vendor registration documentation • Register and maintain supplier profiles on customer procurement and vendor portals • Ensure vendor information remains compliant and up to date Tender Administration • Monitor tender and procurement websites for opportunities • Identify and distribute suitable tenders to relevant divisions • Coordinate and prepare tender submissions • Compile supporting documentation and obtain approvals • Ensure all submissions are completed accurately and before deadlines • Maintain tender records and track submission outcomes Credit Application Administration • Complete customer credit applications • Compile and submit all required supporting documentation Training Administration • Prepare and issue training certificates • Arrange courier dispatches • Assist with the preparation, binding, and distribution of training manuals Corporate Information Administration • Maintain the company telephone directory • Update and maintain the company organogram • Ensure all organisational changes are accurately recorded Marketing Support • Provide administrative assistance to the Marketing Department as required Customer Survey Administration • Coordinate annual customer satisfaction surveys • Monitor participation and response rates • Capture and maintain survey data • Investigate survey-related customer concerns • Coordinate corrective actions where required • Produce survey reports, trend analyses, and customer satisfaction metrics Customer Feedback Administration • Monitor customer feedback channels • Route feedback to relevant departments • Maintain tracking logs and records • Monitor response times and service levels • Coordinate responses to customer feedback • Produce feedback and trend analysis reports General Administration • Provide administrative support to the Sales and Marketing Departments • Maintain electronic and manual filing systems • Ensure documentation is completed accurately and filed appropriately • Perform additional administrative duties as required by Management Desired Experience & Qualification • Matric / Grade 12 (essential) • A tertiary qualification in Business Administration, Sales Administration, Marketing, or a related field will be advantageous • Minimum 3 years' experience in: • Sales administration • Administrative support • Customer service • Tender administration or a related role • Experience working with: • Customer vendor portals • Procurement systems • Quotations and invoicing processes will be advantageous Skills and Competencies • Excellent organisational and administrative skills • High level of accuracy and attention to detail • Strong written and verbal communication abilities • Ability to prioritise and manage multiple deadlines • Professional and customer-focused approach • Ability to work independently and within a team • Sound computer literacy with proficiency in Microsoft Office Suite • Strong database, spreadsheet, and document management skills Package & Remuneration Negotiable depending on experience