Senior Client Manager - Standard Chartered

Job Summary The purpose of the role is to • Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment. Key Responsibilities Implementation and oversight of the below individual responsibilities: • Ability to source and acquire New to Bank clients. • Strong prospecting and networking skills. • Capability to identify business development opportunities and grow market share • To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives. • To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products. • In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals • To participate in marketing and promotional activities for customer acquisition. • To source and call on individual affluent coverage segment prospects • To provide quality, efficient after-sales services • To manage anti-attrition and retention of clients • To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations. • To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc. • Collaborate and coordinate across departments to ensure smooth client onboarding and servicing. • Ability to adapt to changing business priorities. Regulatory and Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders • Relationship Managers • Sales Team Managers / Market Heads • Compliance, Fraud Risk, AML, FCC and CDD teams • Priority Banking and Priority Private Segment • Relationship Service Managers • Banking Operations. Our Ideal Candidate • 2+ years of Client Acquisition Experience • Diploma holder Role Specific Technical Competencies • Account Management (of HNW Individuals) Experience • Experience in Managing Greater China markets • Good understanding and command of Mandarin as the incumbent will be supporting Greater China markets • Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.) About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. • Flexible working options based around home and office locations, with flexible working patterns. • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers