IT Software Engineer 2

The IT Software Engineer 2 is a self-managed, emerging IT professional responsible for feature development within specific domains or component sets.

This role requires an individual who can make sound technical decisions based on end-to-end impact, data, and hands-on experience, while demonstrating clear ownership of the development and design lifecycle.

The Software Engineer 2 operates with moderate independence, contributing directly to team outcomes while building the depth of expertise needed to progress toward more senior technical roles.

This pivotal role is responsible for driving the technical design, implementation, and reliability of our next-generation Customer Experience (CX) orchestration platforms, centered on AWS, Genesys Cloud, and Salesforce Service Cloud.

Here’s what you’ll do: Make informed technical decisions based on end-to-end impact, historical data, and prior experience within assigned domains. Take ownership of the development and design process for assigned systems or components, ensuring solutions are functional, scalable, and maintainable.

Lead feature development efforts with minimal oversight from senior engineering staff. Collaborate daily with cross-functional teams (product, QA, design, and other engineering pods) to align on technical solutions and delivery timelines.

Participate actively in code reviews, providing and incorporating constructive feedback to uphold software quality standards. Contribute to and maintain technical documentation, ensuring knowledge is captured and shared across the team.

Troubleshoot and resolve moderately complex technical issues within a specific discipline or component set. Provide basic mentorship and guidance to junior engineers or less experienced team members. Support portions of larger team initiatives while independently leading smaller project components.

Communicate progress, blockers, and risks to team leads in a timely manner to avoid schedule delays. What you’ll need to be successful: Exp