Customer Service Representative

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved. Key Responsibilities • Respond to client enquiries via phone, email, and live chat in a timely and professional manner • Troubleshoot platform issues and escalate to technical teams where necessary • Guide new users through the Bryq platform and help them get set up • Log and track client interactions accurately in the CRM system • Identify common issues and share feedback with the product team to improve the client experience • Meet individual and team service level targets for response time and resolution quality • Support onboarding of new client accounts alongside the Customer Success team Requirements Required Qualifications • 1–3 years of experience in a customer service, support, or client-facing role • Strong written and verbal communication skills in English • Ability to manage multiple enquiries simultaneously without losing attention to detail • Comfortable working with digital tools and learning new software quickly • Secondary education or above Preferred (Nice to Have) • Experience in a SaaS, HR technology, or recruitment environment • Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk) • A second European language • Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly Benefits • Competitive salary with performance-based bonus • Fully remote or hybrid working options • 25 days annual leave plus public holidays • Access to professional development budget • Health and wellness allowance • A team that values your input and gives you room to grow