Field Access Manager - Diabetes - Washington DC/Baltimore

The Field Access Manager (FAM) will act as the main point of contact at designated accounts providing account management support to Healthcare Professionals (HCPs) and their staff on behalf of patients who are prescribed a product for approved indications.

As a part of this strategy, the FAM will provide on-going education to accounts regarding the Patient Services program, the regional payer landscape, and pharmacy channel access.

The FAM will help coordinate pull-through efforts for patients who have been prescribed the product, irrespective of channel (HUB, specialty pharmacy, etc.) , provided proper HIPAA consent has been secured from the patient.

The FAM will be expected to be the primary face of the Patient Services platforms within designated HCP offices. The FAM is also responsible for partnering with internal and external stakeholders to optimize access to the product for patients .

ESSENTIAL DUTIES AND RESPONSIBILITIES: Expand advocacy within HCP offices and equip the staff, through education, to navigate the access and payer approval process, identify access barriers that the HCP must act on to overcome, and highlight HCP actions that support patient access to therapy.

Offer educational resources to support the entire patient’s journey by optimizing processes for prior authorizations/appeals/specialty pharmacy and addressing access issues.

Coordinate utilization of the patient service platform to seamlessly support the customer and patient when office chooses the HUB or SP as their ideal path to approved therapy. Coordinate annual pharmacy reauthorizations at designated accounts to ensure timely reauthorization and continuation of therapy is maintained.

Work cross functionally and collaboratively with partners in Sales, Market Access, Patient Services, Strategic Accounts and more to act as a process and payer expert. The FAM will help identify and address time sensitive market development and implementation efforts to remove access barriers to the product