Associate Customer Success Consultant

The Associate Customer Success Consultant will manage a diverse set of customer accounts across North America and will broadly be responsible for successful product adoption, mitigating product and usage risks, consistent renewals and building customer advocates.

\#LI-RT Customer Account Management - Manage a portfolio of accounts across North America and be accountable for all portfolio-level activities - Work with the onboarding team to bring in customers seamlessly onto Fyle and ensure they have the resources they need to start using the platform - Maintain good account health which includes onboarding, product adoption & utilization, on-time guidance, user confidence, and account renewal/growth - Manage and convert PoCs (proof of concept) successfully Customer Engagement and Advocacy - Drive product adoption, increasing confidence and trust in Fyle amongst users - Develop customer relationships that promote retention and loyalty - Support internal teams with customer advocacy.

Reach out to customers to request feedback and garner online reviews, testimonials, case studies - Manage Bugs and feature requests to closure.

Participate in CS-Engineering, CS- Product forums to prioritize, raise and track these to closure Process Standardization - Monitor key health parameters related to customer usage, support performance, user feedback and account engagement, and take appropriate action to align with health targets - Provide appropriate customer context for features, bugs and service requests - Work with support and product teams to de-escalate customer situations - Manage all customer escalations and red flags to closure \#LI-RT Customer Operations India Bangalore Hybrid Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter.

We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor.

Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage. com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.

com/watch? v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage. com . Learn more about DEI at Sage: sage.

com/en-gb/company/careers/diversity-equity-and-inclusion/ Associate Customer Success Consultant **Job Description** : **Key Responsibilities** : **Function** : **Country** : **Office Location** : **Work Place type** : **Advert** Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities.

Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.