Technical Account Manager, ES - EMEA - Germany

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, GenAI and more.

The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value of cloud technology and the use of AWS services that support their business goals.

As we continue to rapidly expand in EMEA and Germany you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products.

You’ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact. As such, the TAM is the centrepiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us!

Key job responsibilitiesResponsibilities include- Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/ quarterly metrics and pre-launch planning- Utilize technical skills to investigate complex support cases and technical challenges- Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations- Advocate for customer needs to overcome adoption blockers and drive new feature development- Uplift customer capabilities by running workshops, operations and architecture reviews- Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption- Work with customers across all levels from developers through to C-Suite executives- Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account ManagersA day in the lifeSee what the team say about their roles: https://emea-resources.

awscloud. com/write-your-own-story/meet-joseph-technical-account-managerhttps://emea-resources. awscloud. com/write-your-own-story/meet-liga-sr-technical-account-managerhttps://emea-resources. awscloud. com/write-your-own-story/meet-balint-senior-technical-account-managerhttps://emea-resources. awscloud.

com/write-your-own-story/meet-shlomo-senior-technical-account-managerAbout the teamAs we continue to rapidly expand in EMEA and Germany, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills.

You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications. Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

CultureWe’re passionate about supporting the needs of our people and their family members.

Benefits

include Healthcare, Employee Assistance Programs and Global Mobility opportunities. #aws-emea-enterprisesupport