Service Delivery Manager

Key Responsibilities • Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments. • Monitor service performance and ensure compliance with agreed SLAs and KPIs. • Lead incident, problem, and change management activities. • Coordinate with vendors, support partners, and internal stakeholders to resolve issues and improve service quality. • Drive continuous service improvement initiatives and operational efficiency. • Prepare and present service reports, dashboards, and operational reviews. • Ensure cloud infrastructure is secure, stable, and compliant with organizational policies. • Support capacity planning, backup, disaster recovery, and business continuity activities. • Manage escalations and coordinate resolution of critical incidents. • Lead and mentor operations and support teams. Requirements • Bachelor's Degree in Information Technology, Computer Science, or a related field. • 7+ years of experience in IT Service Delivery or Infrastructure Operations. • Hands-on experience managing Oracle Cloud Infrastructure (OCI) environments. • Good understanding of Oracle Cloud services, networking, compute, storage, and security. • Experience managing cloud operations, incident management, and vendor performance. • Familiarity with ITIL processes and service management best practices. • Strong stakeholder management and communication skills. • Experience in managing enterprise or government cloud environments is an advantage. Preferred Skills • Oracle Cloud Infrastructure (OCI) • Oracle Identity and Access Management (IAM) • Oracle Database Administration concepts • Cloud Monitoring & Performance Management • Backup & Disaster Recovery • ITIL Foundation Certification • ServiceNow or equivalent ITSM tools #J-18808-Ljbffr