Social Client Solutions Manager (Paid social/ Meta Ads)

Job Title: Social Client Solutions Manager, DACH Location: Hamburg (Primary) or Munich (Secondary) Who We Are: Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies.

Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels.

We sit at the intersection of marketing and suitability with a mission of enabling the world’s top brands to consciously connect with the right audience in the right context.

About the Role

As a Social Client Solutions Manager, you will manage day-to-day client relationships and execute paid social media initiatives across our DACH portfolio. This role focuses on operational excellence, campaign optimization, and reliable client service.

Rather than acting as a high-level strategic consultant on day one, you will leverage your hands-on platform knowledge to run successful campaigns, deliver clear performance insights, and support account growth.

You will receive ongoing coaching and mentorship from regional leadership to continuously develop your client-facing presentation and consultative skills.

Key Responsibilities

Campaign Execution & Optimization: Plan, launch, monitor, and optimize paid social campaigns to hit client KPIs, maintaining high operational quality across pacing and delivery.

Client Service & Support: Serve as the main point of contact for day-to-day client queries, offering practical solutions and translating performance data into actionable recommendations.

Account Management: Support client retention and growth by managing renewals, supporting account strategies, and identifying potential cross-sell or upsell opportunities. Reporting & Insights: Deliver clear post-campaign reporting, detailing campaign highlights, performance metrics, and future recommendations.

Internal Collaboration: Partner closely with internal team