IT Engineer/ Specialist (1 year contract/ Central/ Up $5500) #HAC

Support and maintain campus IT infrastructure, including *LAN/WAN, Wi-Fi, firewall, VPN, VLAN, DHCP, DNS, routing & switching* Monitor network performance, availability and security alerts, and troubleshoot infrastructure issues Provide hands-on support for *servers, virtualisation, backup systems, Microsoft 365 and endpoint environments* Administer and troubleshoot *Active Directory, Entra ID, Group Policy, user access and endpoint configurations* Act as an escalation point for complex IT incidents and service requests Support classroom, computer lab and examination IT readiness Coordinate with vendors and service providers on network, infrastructure and maintenance matters Support IT security, patching, endpoint protection, vulnerability remediation and audit requirements Maintain technical documentation including network diagrams, SOPs, incident reports and change records Assist with infrastructure projects, system upgrades, network refreshes and continuous improvement initiatives Provide technical guidance to junior team members Requirements Minimum Diploma in Computer Science, IT or related discipline 5–8 years of relevant hands-on IT infrastructure / network / end-user support experience Strong knowledge of networking, TCP/IP, VLAN, routing, switching, DHCP, DNS, VPN, Wi-Fi and firewalls Experience with enterprise platforms such as Fortinet, Aruba, HPE, Cisco, Huawei or equivalent Good knowledge of Windows Server, Active Directory, Entra ID, Group Policy and Microsoft 365 Experience with endpoint management, monitoring, backup, patching and security tools Experience in ITIL, incident/change management or service desk operations is advantageous Knowledge of ISO 27001, EduTrust, PDPA or audit/compliance environments is a plus Strong troubleshooting, documentation and stakeholder management skills Comfortable supporting after-hours/weekend maintenance, examinations or critical incidents when required All qualified candidates please send your resume to anna.

chen@r