IT Support Specialist

Reference: ITE007954-Danni-2 We’re looking for a hands-on IT Support Technician who thrives in a fast-paced, support-driven environment. This role is ideal for someone who enjoys solving technical issues, supporting users, and working across modern Microsoft cloud technologies.Duties & ResponsibilitiesYou’ll play a key role in delivering high-quality IT support , maintaining cloud environments, and ensuring that systems are secure, stable, and efficient. Alongside day-to-day support, you’ll gain exposure to cloud infrastructure, cybersecurity tools, and enterprise-grade technologies. Key Responsibilities: • Provide first- and second-line IT support to internal users (hardware, software, and cloud-based systems) • Manage and support Azure Active Directory (AD) and Microsoft Intune environments • Troubleshoot and resolve issues across Windows Server and Linux systems • Support and maintain cloud-based infrastructure and services • Monitor systems, alerts, backups, and overall environment health • Assist with user access management , permissions, and security controls • Support email security and endpoint protection platforms (e.g. Mimecast and Defender) • Assist with SharePoint administration and user access • Work with IT and security teams to ensure system uptime, performance, and compliance • Document support processes and contribute to continuous improvement initiatives Required Experience: • 0-2 years' experience in an IT support / systems support role (IT graduates will be considered) • Hands-on experience with Azure Active Directory (AD) • Experience supporting Windows Server environments • Exposure to Microsoft Intune • Solid troubleshooting and user support skills • Basic understanding of cloud environments and networking Advantageous Skills: • Experience with Mimecast, FortiGate, or Fortinet • Exposure to Linux environments • Familiarity with Privileged Identity Management (PIM) and LAPS • Experience with SharePoint and Jira • Knowledge of Microsoft Defender for Endpoint / Cloud • Exposure to Microsoft Sentinel or SOC environments • Basic understanding of KQL (Kusto Query Language) Preferred Certifications: • Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Security, Compliance, and Identity Fundamentals • Microsoft Certified: Modern Desktop Administrator Associate • CompTIA Network+ • CompTIA Security+ Don't miss out, apply today!