Inventory Control Coordinator (3PL Warehousing)

Job Title: Inventory Control Coordinator Location: Mississauga, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Client Operations & Inventory Manager Open Vacancy: Yes Salary Range: $45,000.00 to $55,000.00 About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The Inventory Control Coordinator is responsible for maintaining the accuracy, integrity, and reliability of inventory throughout the warehouse. This role performs cycle counts, investigates inventory discrepancies, validates system data against physical inventory, and supports root cause analysis to improve inventory accuracy and operational efficiency. Working closely with the Client Operations & Inventory Manager. Warehouse Operations, and Client Solutions coordinators, this role combines hands-on warehouse activities with analytical problem-solving to ensure inventory records are accurate, customer expectations are met, and continuous improvement opportunities are identified. Success in this role means inventory records are accurate, reliable, and trusted by customers and internal teams. A successful Inventory Control Coordinator is detail-oriented, analytical, and naturally curious. They investigate discrepancies thoroughly, identify likely root causes, communicate findings clearly, and support corrective actions that reduce recurring errors. They become a trusted resource, maintain strong system knowledge, and contribute to continuous improvement across warehouse operations. Duties & Responsibilities: People & Collaboration Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals, operational excellence, and organizational success.Live the company core values and support a respectful, organized, safety-conscious, and service-focused work environment.Collaborate cross-functionally with Warehouse Operations, Client Solutions teams, and management to resolve issues and improve processesCommunicate inventory issues, findings, and recommendations clearly and professionallySupport operational teams during peak business periods as requiredPromote a culture of inventory accuracy, accountability, and continuous improvement Process & Operations Perform scheduled cycle counts and physical inventory counts to maintain inventory accuracyValidate inventory integrity by reconciling physical inventory against Warehouse Management Systems (WMS) recordsVerify inventory movements are completed accurately and in accordance with established proceduresAssist with customer inventory audits and physical inventory eventsInvestigate inventory discrepancies, shortages, overages, damages, transaction errors, and misplaced inventoryResearch inventory issues and prepare findings for review by the Inventory ManagerAssist in identifying root causes of inventory discrepancies and support corrective and preventative actions (CAPA)Verify inventory locations, inventory status, and product holds to ensure inventory accuracyMaintain accurate material dimensions, weights, product attributes, and inventory master dataOperate RF scanners and warehouse technology to accurately complete inventory transactionsSupport implementation of new inventory control procedures and process improvementsSafely operate forklifts and other material handling equipment as required Business & Performance Produce accurate inventory reports, inventory consumption reports, and variance reportsSupport inventory forecasting, replenishment planning, and inventory availability reviews through accurate reportingMonitor inventory accuracy trends and identify opportunities for process improvementsEnsure inventory records support customer expectations and operational performanceContribute to continuous improvement initiatives that improve inventory accuracy, warehouse efficiency, and reporting quality Mindset & Personality: Exceptional attention to detail and accuracy with the ability to maintain a high level of inventory accuracyNatural curiosity and enjoys investigating problems and determining root causesHighly organized with excellent time management skillsPatient, methodical, and disciplined when following proceduresCollaborative team player who communicates professionallyContinuous improvement mindset with a desire to make processes better Professional & Educational Background: Previous experience in warehouse operations, inventory control, logistics, or a related field is preferredExperience working with Warehouse Management Systems (WMS), RF scanning technology, and inventory reporting tolls is an assetKnowledge of ISO standards would be considered an assetAbility to obtain and maintain required warehouse equipment certifications, including forklift, skyjack/scissor lift, and working at heights certifications (NAFG will provide required training and certification opportunities) Skills & Ability: Analytical : Solid understanding of mathematic basics with the ability to problem-solve Accuracy : Strong attention to detail with the ability to investigate discrepancies and identify potential to identify root causes, and reconcile physical inventory against system records Communication : Strong communication skills with the ability to clearly communicate inventory issues, findings, and recommendations to the Inventory Manager and internal teams Processes: Ability to follow established processes while identifying opportunities for continuous improvement Organization : Strong organizational skills with the ability to manage cycle count schedules, reporting requirements, and competing priorities Computer : Proficient computer skills with the ability to learn and utilize Warehouse Management Systems (WMS) and reporting tools Effort & Working Conditions: Demonstrates commitment to accuracy, safety, and continuous improvement in a warehouse environmentWorks primarily within a warehouse environment, including regular movement throughout the facility to complete inventory counts and audits with some time in an office environmentMay require operation of material handling equipment including forklifts, Skyjack/scissor lifts, and other approved equipmentMay require working at heights while completing physical inventory activitiesMay require standing, sitting, walking, bending, and lifting within safety guidelinesMay support increased operational demands during peak periods Why Join Us? We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing inclusive of: Extended health benefitsDental careVision careEmployee Assistance ProgramLife insuranceRRSP/TFSA programEngaging social activities and events throughout the yearOpportunity to shape client success and operational excellence in a dynamic logistics environment North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities. We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Our organization t