Contract Writing System Functional Service Desk Agent - Clearance Required

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively.

With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

LMI is seeking a Functional Service Desk Agent with significant experience in DoW contracting to support the Army Contract Writing System (ACWS) as a member of the Tier 2 Functional Service Desk, sponsored by the Office of the Deputy Assistant Secretary of the Army (Procurement) (ODASA(P)).

The candidate will provide direct functional support to the Army Contracting Enterprise. This position requires an Active Secret Clearance.

Responsibilities

Provides subject matter expertise in federal acquisition and contracting to investigate, diagnose, and resolve functional incidents and service requests.

Performs ticket triage within the Army Enterprise Service Management Platform (AESMP/ServiceNow): validates and adjusts priority based on impact and urgency, confirms categorization and tagging, identifies bundled or misrouted tickets, and takes ownership of tickets in order of priority.

Maintains expert-level knowledge of ACWS functionality, Army contracting business processes, and troubleshooting techniques; completes required AESMP and program training. Working knowledge of FPDS and contract action reporting, including troubleshooting CAR submission and validation errors.

Manages all assigned tickets to meet Servic