Managing Consultant

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Managing ConsultantAbout the Role We are seeking an experienced Marketing & Communications Manager to lead end-to-end customer communications for card products within a large-scale banking transformation program.

This role is responsible for delivering clear, compliant, and customer-centric communications across the full migration lifecycle. Working within a complex, multi-stream environment, you will partner closely with cross-functional teams to ensure seamless customer journeys and consistent messaging across all touchpoints.

You will act as the credit communications lead within your stream, while collaborating with adjacent workstreams to ensure alignment with broader program strategy and delivery timelines.

Key Responsibilities

1. End-to-End Communications Delivery Own and deliver end-to-end credit customer communications across all migration stages. Execute multi-channel campaigns across BTL channels (EDM, SMS, direct mail, push notifications, in-app). Ensure messaging aligns to defined journey logic, triggers, and customer milestones. 2.

Planning & Delivery Management Lead structured delivery across initiatives from discovery and briefing through to execution. Define scope, ownership, timelines, and success measures, supported by clear documentation including briefs, journey maps, and messaging frameworks. 3.

Customer Journey Design Design and optimise end-to-end credit customer journeys across pre-, during-, and post-migration phases. Identif