Team Leader - Building Support

Why join us? | He aha ngā hua o tō piri mai? • Make a Difference: Lead a team that supports effective building services and helps Council meet its regulatory responsibilities. • Professional Growth: Elevate your career through a range of Learning and Development opportunities at Palmerston North City Council. • Benefits: We do more than just pay you a salary too. We have awesome benefits to support you including 5 weeks annual leave. About the role | Ngā kōrero mō te tūranga The Building Support Team provides essential administrative support to Council’s Building Services Team. As Team Leader – Building Support, you will lead a team ensuring high-quality customer service, timely responses and consistent administrative practices. Reporting to the Manager Building Services, you will help the division maintain Council’s accreditation as a Building Consent Authority under the Building Act. You will also identify practical opportunities to improve services, compliance and operational efficiency. This is a full-time role, 40 hours per week, Monday – Friday. Your focus in this role will include: • Leading, supporting and developing the Building Support Team. • Coordinating recruitment, onboarding, training, coaching and performance support. • Ensuring the team delivers responsive, customer-focused services. • Managing escalated complaints, VIP requests and complex or sensitive enquiries. • Coordinating initial responses to LGOIMA requests, Privacy Act requests and Councillor enquiries within statutory timeframes. • Identifying and implementing improvements to administrative systems and processes. • Building effective relationships with Council teams, contractors and external agencies. About you | Ngā kōrero mōu You will be a collaborative and practical leader who can build team capability, manage competing priorities and maintain high standards in a regulatory environment. You will communicate confidently with a wide range of people and bring a calm, solutions-focused approach to complex or sensitive matters. What you will bring: • Sound knowledge of the Building (Accreditation of Building Consent Authorities) Regulations. • Advanced word processing and administrative skills, with strong attention to accuracy and timeliness. • Strong leadership capability and the ability to foster a positive, collaborative team culture. • Well-developed problem-solving and analytical skills. • Experience implementing policies, processes or techniques that improve administrative systems and service delivery. • The ability to build effective relationships with internal stakeholders, external partners and the wider community. • Highly developed written, telephone and face-to-face communication skills. About us | Ngā kōrero mō mātou Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We’re proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We’re also a future-focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive. What we offer | Te āhua o ā mātou mahi • Competitive salary between $81,083 and $95,392, plus a 3.5% Kiwisaver employer contribution (where eligible) • 5 weeks annual leave and a community service day • Long service leave after qualifying periods • Paid parental leave benefits • Supportive work environment that values work-life balance • Annual flu vaccinations and subsidised health and eye checks • Onsite café, staff gym and wellness space • Study leave, professional memberships, and fees support • The opportunity to make a real difference in the future of a vibrant, growing city Applications close: 11.00pm, Friday 25 September 2026 We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position. Job Profile Please click here to download and view this additional information.