Data Center Manager

Responsibilities: • Manage day-to-day critical data center operations, including facility engineering, infrastructure, asset and security operations. • Oversee and implement operational policies and procedures to ensure compliance with required service levels and operational standards. • Manage colocation data center service providers and ensure contracted service levels, performance standards and operational requirements are consistently met. • Monitor service delivery performance against agreed SLAs, operational targets and customer service indicators, and drive corrective actions where required. • Lead critical environment operations, including technical due diligence, incident management, root cause analysis and operational risk assessment. • Lead and develop the operations team, foster effective teamwork and maintain a positive and professional working environment. • Analyze operational performance and implement continuous improvement initiatives to enhance reliability, efficiency and service quality. • Identify potential operational risks and concerns, and proactively implement appropriate risk mitigation and management measures. • Coordinate with internal stakeholders, contractors and service providers to ensure safe, reliable and uninterrupted data center operations. • To collaborate and communicate directly with Chinese speaking officers, stakeholders, counterparts, and customers in China HQ team. Requirements: • Bachelor’s degree or above in Engineering, Electrical Engineering, Mechanical Engineering, or a related technical discipline. • At least 8 years of relevant experience in data center operations, critical facilities or other mission-critical environments, with hands-on experience in data center infrastructure and facility operations. • Experience in managing data center facilities, including electrical and mechanical systems, critical infrastructure and related facility equipment. • Strong verbal and written communication skills, with the ability to coordinate effectively with internal and external stakeholders. • Strong leadership, organizational and problem-solving skills. • Ability to prioritize multiple tasks and manage operational issues effectively in a complex and fast-paced environment. • Experience managing third-party vendors or colocation service providers and monitoring service performance against contractual SLAs would be an advantage. • Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China. #J-18808-Ljbffr