Business Development Manager - Customer Experience

Business Development & New Client Acquisition: - Identify and acquire new enterprise clients across Delhi/NCR. - Build and manage a healthy pipeline of CX and customer engagement opportunities. - Drive the complete sales cycle - prospecting, lead generation, client meetings, solutioning, proposals, negotiations and closure. - Build relationships with senior stakeholders across CX, Customer Service, Contact Centre, Operations, Digital, Marketing, CRM and Technology. - Identify opportunities across CX, Contact Centre, CRM, MarTech, Digital Engagement, Analytics, AI and Customer Lifecycle Management. - Build a strong network across enterprise organisations and CX ecosystem players. - Track market trends, competitor activity, client requirements and emerging opportunities. - Represent the company at relevant industry forums and client engagements. - Coordinate with Operations, Technology, Data, MarTech and CX teams for solution development. - Lead client presentations, RFP/RFI responses and commercial discussions. - Ensure opportunities are commercially viable and aligned with business objectives. - Own agreed new-business and revenue targets. - Maintain accurate visibility of pipeline, opportunities, sales stages and closures. - Develop strategic accounts and identify cross-sell or upsell opportunities. - Work closely with leadership to shape the Delhi/NCR CX growth strategy. What We Are Looking For: - 5+ years of experience in Business Development, Enterprise Sales, B2B Sales or Strategic Account Acquisition. - Experience in CX, BPO, Contact Centre, CRM, MarTech, Digital, Technology or Customer Engagement services. - Proven ability to generate new business and close enterprise deals. - Strong network and relationships within the Delhi/NCR market. - Strong understanding of consultative and solution-led selling. - Ability to independently create opportunities rather than relying only on inbound leads. - Strong communication, presentation, negotiation and stakeholder-management skills. - Commercially driven with a strong hunter mindset. - Comfortable working in a fast-paced, entrepreneurial environment and building a business from the ground up.